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Shipping policy

As is known to all, shipping is often the biggest concern for online shopping. At kklfurniture.com, we take pride in our fast shipping service and hope you can enjoy shopping at every step.

Delivery Time

Since our custom items (including sofas, chairs, cushions, sofa covers, etc.) are instantly crafted according to your particular requirements. Our order delivery usually can be made up of two parts:
Pending Time:
  • Ordinary Day: 0-1 Business Days
  • Holiday Season: 1-2 Business Days
Shipping Time:
  • Ordinary Day: 7-10 Business Days
  • Holiday Season: 7-10 Business Days
Total Time:
  • Ordinary Day: 7-11 Business Days
  • Holiday Season: 8-12 Business Days

  • For other pre-order products, please refer to the shipping time indicated on the product page.
  • Free swatches arrive in 7-10 business days in the U.S.

Delivery times may vary based on your location.
  • Please pay attention to the shipping notification email.
Delivery time may be extended during the CNY holiday season(aka. Jan.&Feb.). The total delivery time is as shown on the checking out page.

Delivery Tips

  1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact support@kklfurniture.com for help.
  2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
  3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
  4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

Shipping Fee

We offer free shipping on orders of $150 or more in the US.
Sample orders have a $4.99 shipping fee.
For orders under $150, please refer to the shipping cost displayed on the checkout page, as it depends primarily on your location.
Customs duties and import taxes are fully borne by us KKL.

Shipping Carrier

Orders are shipped by FedEx mainly.
For free fabric swatches, most of them are shipped by USPS.

Shipping Address

Please note that we can deliver fabric swatches to the PO boxes.

Track Shipment

Once your package ships, we will email you the tracking information(carrier and tracking number). You can check your shipment by clicking the Track Order for more details. Or visit the carrier's official website to monitor your package.

Damage/Lost Package

We meticulously check all our products to prevent issues, but damage or loss may happen during transit.
If your product is damaged or lost, please do the following:
  1. Take a picture showing the damage or describing the loss.
  2. Report to the carrier: FedEx: 1.800.GoFedEx or 1.800.463.3339 (US)
  1. Email us at support@kklfurniture.com with the problem and the relevant photos.
We'll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.

Additional Needs

For any personal shipping requests like expediting, change of address, or reporting package issues, please contact us at support@kklfurniture.com .